Double-Layer White Shell Heart Necklace

Thank you for shopping with BST HAV. We are committed to delivering your order as efficiently and securely as possible.

Shipping Time
Orders are typically processed within 1 to 3 business days. After processing, delivery usually takes up to 15 business days, depending on your location.

Please note that shipping times may vary slightly due to customs, weather conditions, or unexpected delays. You will receive a tracking number by email once your order has been shipped.

Shipping Locations
We currently ship to most countries worldwide. If you are unsure whether we deliver to your location, please contact us before placing your order.

Need Help?
If you have any questions regarding your order or delivery, please contact our support team . We are happy to assist you.

At BST HAV, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 30 days of receiving your item.

Eligibility for Returns
To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• Proof of purchase (receipt or order number) is required.
• Items that are damaged due to misuse, or returned without original packaging, may not be eligible for a full refund.

How to Request a Return
To start a return, please contact us at [your email address] with your order details. Our team will guide you through the return process.

Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, a refund will be issued to your original payment method within a few business days.

Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g. wrong or defective item).

Questions?
If you have any questions about our return policy, feel free to contact our support team .